Guarantee & Trust
What we promise, specifically
Not "customer satisfaction guaranteed" with no details behind it. Here's exactly what you can expect from The Appliance Plug, and what to do if something isn't right.
90-day labor guarantee
If the exact issue we repaired comes back within 90 days of the visit, we return and fix it again at no extra labor charge. Call and reference your original visit — we keep records of every repair.
Upfront pricing, always
You approve a firm price after the diagnostic and before any repair work begins. The number on the invoice matches the number you agreed to.
Honest repair-vs-replace advice
If a repair would cost close to — or more than — replacing the appliance, we tell you plainly instead of billing you for a fix that doesn't make sense.
Vetted technicians
Every technician dispatched to your home is vetted before being sent out. Letting a stranger into your house is a real concern, and we take it seriously.
Real appointment windows
We confirm a specific window when we schedule and call ahead when we're on our way — not an all-day "sometime between 8 and 5."
OEM-equivalent or genuine parts
We explain your part options before installing anything — you're never surprised by a part swap you didn't approve.
We clean up after ourselves
Old parts and packaging leave with us. We treat your home the way we'd want a technician to treat ours.
Being upfront
What we won't claim
We're a newer, independently owned Houston shop — not a decades-old franchise, and we don't have hundreds of online reviews yet. We'd rather say that plainly than inflate a story. What we can promise is direct communication, honest diagnostics, and a guarantee we'll actually honor.
Questions about the guarantee?
Call and ask — we'll explain exactly how it applies to your situation.